When I was in college, I took up Information Technology. We were introduced to different programming languages, and I still remember the first time we created a simple webpage. I instantly fell in love with web design. I told myself, “One day, I’ll be a website designer.”
Unfortunately, I wasn’t able to finish college. But even without a diploma, I pursued my dream. I started as a graphic designer, and through years of experience, I eventually became a web designer. My first real experience in this field was through an offshoring company. That’s when I discovered the advantages and disadvantages of working in a BPO / offshoring company.
Advantages of Working in a BPO / Offshoring Company
1. Competitive Salary and Benefits
Most BPO and offshoring companies offer competitive salaries based on your experience. Some even provide free shuttle services, lunch, and HMO coverage starting on your first day.
2. Work-Life Balance
Many of these companies operate on a 5-day work week with 2 days off and minimal overtime. Clients value employees’ time and encourage time off with family. If overtime is required, it’s usually paid and well-managed.
3. Modern Facilities
BPO offices often have comfortable, luxurious lobbies, well-equipped cafeterias, and convenient locations that are accessible to employees and applicants alike.
4. Fun Events and Activities
Team building, sports tournaments, e-game competitions, mid-year celebrations, and year-end parties—these are common in BPO settings. Companies make an effort to build social connections among employees.
Disadvantages of Working in a BPO / Offshoring Company
1. Layoffs Can Happen Anytime
Layoffs are a reality in the BPO industry. If a client ends their contract due to recession or cost-cutting, accounts may be pulled out without prior notice. This means you could lose your job immediately, with little time to prepare.
2. Shared Workspaces
If you’re more introverted or prefer privacy, working in a shared setup may be challenging. Sometimes, you’ll share desks and monitors, making it difficult to focus or have private meetings with clients.
3. Strict Restrictions
Many BPOs restrict access to social media and entertainment platforms. While it’s understandable, some employees find listening to music helps them focus. Too many restrictions can make the environment feel suffocating.
4. Promotion and Salary Increases Are Not Easy
To get a promotion or raise, you usually have to go through your account manager. You can’t negotiate directly with the client, and increases are based on percentages set in your original contract.
5. Unequal Opportunities
Some employees get lucky with generous clients who offer perks or overseas travel. Others don’t. This can lead to envy and cause some employees to look for better opportunities elsewhere.
Final Thoughts
A BPO or offshoring company can sometimes feel like a parked ship—stable but dependent on the client’s next move. When the client decides to pull out, there’s little you can do. You move on to the next one.
But despite the uncertainty, the experience you gain is valuable. It builds your resume and helps you grow both professionally and personally.